Return of goods one month after purchase

How to return an item a month after purchase?

Almost every day we make a variety of purchases: food, clothing, appliances, hygiene products or even luxury goods. Our needs grow in proportion to the quality of our life.

What should you do if, after making a purchase, you discover a defect in the product or it simply does not meet your expectations? Of course, return the product. However, in reality, returning goods is not always so easy. Often, sellers refuse to accept the goods, relying on various fictitious reasons, or they delay the proceedings for a long time.

Reasons for returning purchased products after a month from the date of purchase

A purchased product can be called low-quality if it does not meet the following parameters:

• The purchase does not comply with the parameters established by law (The presence of defects in products that appeared due to the manufacturer’s failure to comply with GOSTs or regulations prescribed by law. An example would be bad paint on shoes or a computer/mobile phone freezing);
• The product does not comply with the conditions specified in the commercial contract (in the absence of such documentation, generally established requirements should be taken into account: for example, when purchasing furniture, such a document will be an order for its production, which specifies the color, configuration, shape, dimensions, etc. .);
• The product cannot be used for its intended purpose (For example, a purchased mixer designed for whipping liquids does not perform this function due to lack of power or poor design);
• The product does not correspond to the purposes for which it was purchased, as stated by the seller at the time of the transaction (for example, the consumer wanted to buy a drill for metal, and the seller gave him a drill for wood or concrete);
• The purchase does not correspond to the seller’s descriptions, on the basis of which the consumer made the purchase (for example, the seller sells paper wallpaper under the guise of vinyl).

If the purchase has one of the shortcomings listed above, the product is considered to be of low quality. This product status allows you to contact the seller with a return request.

List of goods that cannot be returned after such a period

Sometimes the seller does reserve the right to refuse a request to return an item. To avoid such a fate, it is necessary to study in advance all the legal literature on this issue.

Before submitting a return application, you must ensure that:

• The product has retained its original presentation and its properties (this only happens when the product has not been in use);
• Labels, tags and seals are intact and intact;
• All documentation for the product has been preserved (warranty card, instructions, sales or cash receipt);

It is also worth paying special attention to the register of goods that are not subject to the general return rule and which cannot be exchanged. Typically, this category includes: underwear, hosiery, food, and so on.

Also, the law will be on the side of the seller who refuses to return goods that were purchased more than 14 days ago. This rule is established by law for the reason that 15 days (including the day of purchase) is considered the optimal period for the buyer to decide whether the purchased item meets his expectations or not.

Therefore, be prepared for a refusal from the seller if you want to return an item you purchased a month ago, even though it is in perfect condition for resale and has not been worn.

Is it possible to return goods on the market?

Read about how to return a product after a quality check here.

It is also worth paying attention to the list of non-food products (approved by the Government of the Russian Federation on January 19, 1998) that cannot be returned or exchanged for similar products.

This list includes:

• Medical products and drugs;
• Personal hygiene products;
• Perfumes and cosmetic products;
• Products that are sold per meter;
• Underwear and hosiery;
• Utensils and materials in close proximity to food;
• Household chemicals and fertilizers;
• Furniture;
• Jewelry or jewelry with precious inserts;
• Vehicles (cars, motorcycles, bicycles, watercraft);
• Technically complex equipment that has a warranty period;
• Weapons and components;
• Animals and plants;
• Non-periodical printed issues;

Thus, products from this list can be exchanged or returned only if a significant defect is found in the product.

Procedure for returning defective goods

First of all, you need to come to the store where the purchase was made and present the defective product, demanding a return or exchange.

In case of refusal by the sales representative, it is necessary to draw up a written statement in free form in two copies, outlining the essence of the complaint. The main requirements for the application are the presence of the applicant's contact information, the reasons for the return, and the requirements put forward by the buyer.

It is important to note that the claim statement must be executed in two copies, one of which must be given to the seller to indicate his position, signature and date. This procedure will allow statements to be used in the future to prove that the seller is familiar with the buyer’s requirements.

After serving the claim, the sales representative can either accept the consumer's terms or refuse the return based on legal standards. The seller is given 10 days to make this decision, taking into account the fact that the countdown begins exactly on the day the application is submitted (according to Article 22 of the Law “On the Protection of Consumer Rights”).

If any difficulties or problems arise in the return procedure, the consumer has the right to contact Rospotrebnadzor.

It is also worth noting an important nuance that may arise when transporting large-sized products or goods whose weight is more than 5 kg: the cost of delivering the goods from the buyer to the retail outlet is fully borne by the seller. When independently transporting goods from home to a store, the seller must also reimburse delivery costs. In turn, the consumer is obliged to provide checks and receipts issued by the transport company or delivery service.

Features of drawing up a claim containing demands for the need to return the purchased product back to the store

Proper processing of returning goods must begin with writing an application. You should immediately create 2 copies, one of which will go to the seller for review. It is worth noting that there are no regulations for drawing up an application, so both printed and handwritten versions are suitable.

In the main part of the document, it is necessary to indicate the main reason for the return (inappropriate style, color or size), as well as clearly formulate the requirements (return of goods, exchange for a similar model). At the end, you must indicate your intention to terminate the agreement with the seller.

It is important to realize that when drawing up a return application, the buyer is not dealing with a sales representative selling the product, but with an entire company - the manufacturer. It is on this basis that the name of the organization must be indicated in the header of the application.

Return of goods of good quality 5 months after purchase

In accordance with Art. 25 consumer’s right to exchange goods of proper quality

The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration.
The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.
An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.
The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony. The list of goods that are not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation.
If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.
The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product. By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately notify the consumer about the availability of a similar product for sale.

LIST OF NON-FOOD PRODUCTS OF GOOD QUALITY, NOT SUBJECT TO RETURN OR EXCHANGE FOR A SIMILAR GOODS OF OTHER SIZE, SHAPE, DIMENSIONS, STYLE, COLOR OR COMPLETE CONFIGURATION:

1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items), medicines
2. Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products)
3. Perfume and cosmetic products
4. Textile products (cotton, linen, silk, wool and synthetic fabrics, non-woven products materials such as fabrics - ribbons, braid, lace and others);
cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold by the meter 5. Sewing and knitted products (sewing and knitted linen products, hosiery products)
6. Products and materials in contact with food, made of polymer materials, including for one-time use (tableware and kitchenware, containers and packaging materials for storing and transporting food products)
7. Household chemicals, pesticides and agrochemicals
8. Household furniture (furniture sets and sets)
9. Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones
10. Automobiles and motorcycle and bicycle products, trailers and numbered units for them;
mobile means of small-scale mechanization of agricultural work; pleasure boats and other watercraft for household purposes 11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices)
12. Civilian weapons, main parts of civilian and service firearms, cartridges for them
13. Animals and plants
14. Non-periodical publications (books, brochures, albums, cartographic and musical notes publications, sheet art publications, calendars, booklets, publications reproduced on technical media)

Refunds for goods, terms of return and exchange of goods

The product you purchased did not suit you and you want to return the money for the product in 2019, but don’t know how to do it? There are many nuances in this matter: whether the product was of proper quality or inadequate (defective / low-quality), whether you want to exchange the product or just return the money for the product, what are the terms for returning the product, what types of goods cannot be returned, and how to return the product step by step. That is why our lawyers located in Cheboksary have prepared this material for you so that you know what rights you have.

Contents of the article (navigation):

Everything about returning and exchanging goods by the buyer

What types of goods are NOT returnable?

In this matter, there are two categories of goods - those of proper quality and those of poor quality. Whether your claim is eligible will depend on the category to which the product belongs when being returned or exchanged.

The following goods of good cannot returned :

1. Food products (Explanation of the Consumer Association of the Penza Region dated November 14, 2008);
2. Goods included in the list of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration;
3. Used goods, also if their presentation, consumer properties, seals, factory labels are not preserved.
   (Clause 1 of Article 25. The consumer’s right to exchange goods of proper quality). For example , the product was packaged in factory disposable “blister” packaging, then opening such packaging automatically leads to loss of presentation and the seller’s refusal to exchange the product in this case will be legal. Therefore, despite the fact that the “goods have not been used,” in most cases the seller still has the possibility of legally refusing to accept the returned goods of proper quality if the integrity of the packaging is damaged or missing.

Goods of inadequate cannot returned or exchanged unless the deadlines established by current legislation are exceeded. They are described in the next section (below) on this page of the site.

Nuance No. 1
When returning a product of inadequate quality, the presence of packaging is not a mandatory requirement.
The legislative acts of the Russian Federation do not contain requirements for the provision of original packaging when the consumer returns goods. If the seller makes a request to return the goods, the entire product must be returned, namely, the main product, its components and accessories, with the exception of packaging and wearable accessories that can be used or become unusable during operation. On the other hand, it should be taken into account that the manufacturer may put a warning on the packaging about preserving the packaging with the manufacturer’s data. If a claim is made to the seller regarding the quality of the goods sold, the presence of this data may be important for the exercise of the consumer’s right to return the goods to the seller.

Nuance No. 2
The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony (Article 493 of the Civil Code of the Russian Federation).

Nuance No. 3
The seller has the right to check the safety of the consumer properties of the returned goods (Clause 5, Article 18 of Law No. 2300-I).

Nuance No. 4
return money for a product of proper quality if a similar product is not on sale on the day the consumer contacts the seller (Clause 2 of Article 25 of the Law “On Protection of Consumer Rights”).

Terms of return and exchange of goods

The buyer has the right to return the goods or exchange the goods, as well as make claims only if the deadlines provided by law are met. The maximum (maximum) terms for returning or exchanging goods depend on which category the product belongs to - the category of proper quality or inadequate.

Terms for returning or exchanging goods of good quality

The buyer has the right to make a claim, exchange or return goods of proper quality within fourteen days (i.e. Saturday and Sunday, as well as holidays are also considered), not counting the day of its purchase (clause 1 Article 25 Consumer right to exchange goods of proper quality quality).

The consumer has the right to exchange the product for a similar one on the day of contacting the seller. If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product. By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately inform the consumer about the availability of a similar product for sale (clause 2, Article 25 The consumer’s right to exchange goods of proper quality).

Terms for returning or exchanging goods of inadequate quality

The buyer has the right to make a claim, exchange or return goods of inadequate quality:

1. During fifteen days in relation to to technically complex products (Resolution of the Government of the Russian Federation dated November 10, 2014 No. 924). After this period these requirements are subject to satisfaction in one of the following cases (Article 18 of the Law “On Protection of Consumer Rights”):
   • detection of a significant defect in a product (section “Significant defect in a product (work, service), defect in a technically complex product” of Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 N 17 “On consideration by courts of civil cases in disputes regarding the protection of consumer rights”);
   • violation of the deadlines established by this law for eliminating product defects;
   • the impossibility of using the product during each year of the warranty period in total for more than thirty days due to repeated elimination of its various deficiencies.
2. During the warranty period or expiration date . In relation to goods for which warranty periods or expiration dates have not been established, the consumer has the right to make these demands if defects in the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, unless longer periods are established by law or contract. (Article 19 of the Law “On Protection of Consumer Rights”)

If a consumer discovers defects in a product and submits a demand for its replacement, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) is obliged to replace such product within seven days from the date of presentation of the specified demand by the consumer, and if necessary, additional verification of the quality of such product by the seller ( manufacturer, authorized organization or authorized individual entrepreneur, importer) - within twenty days from the date of presentation of the specified requirement (clause 1 Article 21 Replacement of goods of inadequate quality).

ATTENTION! If you want, for example, to return a defective product and get your money back, and the seller insists on conducting an examination, then the store is given a maximum of 10 calendar days to do everything (Article 22 of the Consumer Protection Law). If you decide to exchange a defective product for a quality one, then even taking into account the examination, the period for fulfilling your request should not exceed 20 days (Article 21 of the Consumer Rights Protection Law).

Procedure for returning money for goods (step-by-step instructions)

Before demanding a refund for a purchased product or exchanging it for a similar one, make sure that you have the right to do so; to do this, carefully read the previous two sections of this page.

So, if your product is subject to exchange or return and the deadlines provided by law have not been violated, then here is what you need to do:

1. You must contact the seller with a request to exchange the product or return the money;
2. If the seller refuses to exchange, formalize this request in writing and hand it over to the seller’s representative against signature. Attach all necessary documents (receipt, warranty card) to the written request. A sample application is usually available in the store or from the director (administrator). It is written in two copies, one of which is given to the seller, and the other remains with the buyer. The application must indicate:
   • full name of the seller (organization);
   • applicant’s details – passport, place of residence, contacts (telephone, email);
   • information about the product (number, article, description, receipt amount);
   • in detail - the reason for returning the purchase;
   • requirements for the store (reduce the price and return the difference, as well as exchange for money);
   • date and signature.
3. The seller to whom the claim is submitted is obliged to inform the rules and the deadline for reviewing the document. Next, register the receipt of the goods along with the cash receipt for it. The buyer receives an invoice, which confirms that he has handed over the purchase. If the seller refuses to accept it, then you need to send an application by mail with notification;
4. If the seller refuses to change the product, it is necessary to go to court;
5. The seller has the right to draw up a product inspection report to document defects and defects. In this case, the applicant needs to read the drawn up document and sign if he agrees with its contents. It is advisable to take a copy of the act for yourself;
6. Also, if the seller accepted the goods of inadequate quality and ordered an examination, you must wait for its result;
7. Familiarize yourself with the results of the examination, and in case of disagreement, require the seller to conduct an independent examination;
8. If, even after the examination, the seller refuses to change the product, then it is also worth going to court;
9. If there are no controversial issues, the general period for a refund is 10 days. Funds can be returned in cash. But by agreement with the store, especially if the buyer paid with a card, the money is sometimes transferred to it.

Useful links on this topic

Since this topic has various options for the development of events, we will also provide you with useful links on the topic of refunds and exchange of goods by the buyer.

That's all! Now you know how to return money for goods and what terms for returning goods exist in 2019. We sincerely hope that this article answered all your questions! If something is not clear, and you doubt the integrity and law-abiding nature of the seller in Cheboksary, then use the legal consultation service, we will tell you what the deadline for returning money for the goods is in your case. In addition to answering questions, our lawyers can help with more complex matters - drawing up a pre-trial claim and representing interests in arbitration court. Thank you very much for your attention!

Instructions: how to return purchases back to the store

Disputes between sellers and buyers regarding the return of goods and refusal of services arise frequently. General Director of Pravocard Stanislav Kaplan identified the most popular situations related to the need to return a product that a consumer may find himself in, and explained how to deal with them.

How to return clothes to the store

A non-food product, even if it is of high quality, can be returned to the store (Article 502 of the Civil Code of the Russian Federation, Article 25 of the Law “On Protection of Consumer Rights”) subject to the following conditions:

• if it was purchased no more than 14 days ago (in this case, the seller can specify a longer period in the documents for the product);
• no one has worn the clothes, all the factory labels are still on them, and the buyer still has the receipt (you can do without a receipt if there is a witness to the purchase);
• Exchange of goods is not possible because there is no similar product available.

When returning a quality product that does not match the color, size or style, all tags must be retained on the product.

If the buyer has already worn clothes, but they are immediately torn, they can be exchanged or returned as low-quality even without store labels - the main thing is that the time for filing a claim for defects in the goods does not pass (according to the consumer protection law, this can be done within 2 years if the seller or manufacturer did not indicate a different period for using the product for its intended purpose). In such a situation, you need to contact the seller with a written statement (claim) for a refund for the defective product. Article 18 of the Law “On the Protection of Consumer Rights” states that if defects are discovered, the consumer has the right to choose whether to receive a refund for a failed product, replace it with a product of the same brand and model, demand replacement with another product with a recalculation of the price, or ask the seller to eliminate defects (or reimburse the buyer’s expenses for their correction).

In the event of a dispute between the consumer and the seller about the quality of the product, the store can send the product for a merchandising examination, where it will be determined whether there is a manufacturing defect.

If the dispute is not resolved out of court, you will have to go to court. At the same time, for violating the deadline for returning money from the seller, you can collect a penalty (penalty) in the amount of 1% of the price of the goods for each day of delay (Clause 1, Article 23 of the Law “On Protection of Consumer Rights”). The buyer may also demand compensation for moral damages. If the court satisfies the requirements that were not fulfilled by the seller voluntarily, it collects from the seller in favor of the plaintiff a fine in the amount of 50% of the awarded amount (clause 6 of Article 13 of the same law).

How to return shoes back to the store

Quality shoes are returned, as are clothing, subject to the conditions listed above. To return, you must submit a written request to the seller.

If the shoes become unusable after being worn for one month, the buyer may refuse to fulfill the sales contract and demand the seller to return the money paid (Article 503 of the Civil Code of the Russian Federation and Article 18 of the Law “On Protection of Consumer Rights”). This can be done during the warranty period (as a rule, this is a month, but if neither the seller nor the manufacturer indicated the period, then it is 2 years, as in the case of clothing).

In this case, saving the packaging or box is not required, but you must have documents confirming the purchase of the goods on hand.

How to return equipment to the store

If the purchased product is not technically complex (TCT), then you need to adhere to the above algorithms for returning a high-quality or low-quality product.

The list of technically complex goods is determined by Decree of the Government of the Russian Federation of November 10, 2011 No. 924. It includes, among other things, computers, digital photo and video cameras, televisions, refrigerators, washing machines and dishwashers. If a product is from this list, it can be returned or requested to be replaced within 15 days from the date of purchase if defects are discovered (Article 503 of the Civil Code of the Russian Federation and Article 18 of the Law “On Protection of Consumer Rights”). An examination may be required.

If more than 15 days have passed since the date of purchase, a return or exchange is possible if:

1) the seller violated the terms for eliminating defects in the goods (by law, this period is 45 days and is extended for the duration of the repair - if it is violated under these conditions, the buyer can return the goods);

2) the product cannot be used for a total of more than 30 days during each year of the warranty period due to repeated elimination of its various defects (that is, the product constantly breaks down and the user does not have time to use it for more than 30 days before it has to be returned again);

3) the buyer discovered a significant flaw (which simply was not identified earlier).

There is no need to save packaging material. To make a claim, the buyer must only have documents confirming the purchase. Next, you need to act according to the algorithm specified in the first paragraph.

How to return food or household goods

According to Art. 502 of the Civil Code of the Russian Federation and Art. 25 of the Law “On the Protection of Consumer Rights”, you cannot return high-quality food products or household chemicals, even if the packaging is intact. So if, for example, a spouse buys washing powder in a store, and then it turns out that the spouse also bought it, then they will not be able to return the unopened extra pack.

Such products can only be returned if there are defects within their expiration date. To do this, you need to contact the seller with a request to return or exchange the goods, you can write a complaint to the seller and to the territorial office of Rospotrebnadzor, or even go to court. In practice, if the product is really damaged, the seller will definitely replace it - although there are cases of deliberate damage to the product by the buyer.

Items that cannot be returned

There is a list of non-food products approved by Decree of the Government of the Russian Federation dated January 19, 1998 No. 55, which cannot be returned or exchanged if there are no complaints about their quality:

1. Medicines; medical instruments and devices; oral hygiene products; glasses and lenses; child care items.

2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs and other similar products).

3. Perfumes and cosmetics.

4. Linen, silk, wool, cotton, synthetic fabrics, lace, braid and other goods sold by the meter, including construction and finishing goods (for example, linoleum).

5. Lingerie, hosiery and other knitwear.

6. Dishes, cutlery and kitchen utensils, containers and packaging materials for storing and carrying food products.

7. Household chemicals, agrochemicals.

8. Furniture sets and kits.

9. Jewelry and products made of precious metals and stones.

10. Cars and motorbikes, trailers, pleasure boats and other household watercraft.

11. Technically complex household goods for which warranty periods are established, such as communications, computer equipment, photographic and film equipment, watches, musical goods, electrical appliances and others.

12. Civilian weapons and ammunition.

13. Animals and plants.

14. Books, brochures, albums, cartographic and musical publications, calendars, booklets, publications on technical media.

The buyer wants to return the product without defects 7 months after purchase

The buyer bought a product from us, and after 7 months wants to return it, due to “uselessness”. The product is not defective, should we return the money to him? Requests an official response if we refuse

In accordance with Art. 25 of the Law on the Protection of Consumer Rights, the consumer has the right to exchange non-food products of adequate quality within fourteen days , not counting the day of its purchase. Accordingly, you can safely refuse the buyer, because, as I understand, the product is of adequate quality.

You did not indicate what product he bought. However, after 7 months the product is not returned. And of course you must refuse the claim

Article 18. Consumer rights when defects are discovered in a product

(as amended by Federal Law dated October 25, 2007 N 234-FZ)

(see text in the previous edition)

1. If defects are discovered in a product, if they were not specified by the seller, the consumer has the right, at his own discretion, to:

demand replacement with a product of the same brand (same model and (or) article);

demand replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price;

demand a proportionate reduction in the purchase price;

demand immediate free elimination of defects in the goods or reimbursement of costs for their correction by the consumer or a third party;

refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the defective product.

In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the time limits established by this Law to satisfy the relevant consumer requirements.

In relation to a technically complex product, if defects are discovered in it, the consumer has the right to refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for such a product or make a demand for its replacement with a product of the same brand (model, article) or with a different product. brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements must be satisfied in one of the following cases:

detection of a significant defect in the product;

violation of the deadlines established by this Law for eliminating product defects;

the impossibility of using the product during each year of the warranty period in total for more than thirty days due to repeated elimination of its various deficiencies.

The list of technically complex goods is approved by the Government of the Russian Federation.

(Clause 1 as amended by Federal Law dated October 25, 2007 N 234-FZ)

(see text in the previous edition)

2. The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or an authorized organization or an authorized individual entrepreneur.

(as amended by Federal Law dated December 21, 2004 N 171-FZ)

(see text in the previous edition)

3. The consumer has the right to present the requirements specified in paragraphs two and five of paragraph 1 of this article to the manufacturer, authorized organization or authorized individual entrepreneur, importer.

(as amended by Federal Laws dated December 21, 2004 N 171-FZ, dated October 25, 2007 N 234-FZ)

(see text in the previous edition)

Instead of presenting these demands, the consumer has the right to return goods of inadequate quality to the manufacturer or importer and demand a refund of the amount paid for it.

(as amended by Federal Law dated October 25, 2007 N 234-FZ)

(see text in the previous edition)

4. Lost power. — Federal Law of October 25, 2007 N 234-FZ.

(see text in the previous edition)

5. The consumer’s absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not a basis for refusal to satisfy his requirements.

The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, carry out a quality check of the goods. The consumer has the right to participate in checking the quality of the product.

(as amended by Federal Law dated December 21, 2004 N 171-FZ)

(see text in the previous edition)

In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, or the importer are obliged to conduct an examination of the goods at their own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court.

(as amended by Federal Law dated October 25, 2007 N 234-FZ)

(see text in the previous edition)

If, as a result of the examination of the goods, it is established that its defects arose due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer for the costs of conducting the examination, as well as those associated with its implementation. costs of storing and transporting goods.

(as amended by Federal Law dated December 21, 2004 N 171-FZ)

(see text in the previous edition)

(Clause 5 as amended by Federal Law dated December 17, 1999 N 212-FZ)