How long does it take for the police to arrive after a call?

Are there standards for the arrival of a police squad at the scene of an incident?

No it is not regulated.

And in the new law on the police there is not a word about this. It's a pity. Although our legislators have established such a standard for the arrival of a fire brigade - no more than 10 minutes in the city and 20 minutes in rural areas (Article 76 of the Federal Law of July 22, 2008 N 123-FZ “Technical Regulations on Fire Safety Requirements”). I think this issue should be regulated specifically in the Law on Police, which means that changes should be made to it, since this issue worries many residents of our country. Also, for some reason, the time of arrival of the ambulance is not regulated. At least I didn’t find it in the regulatory documents

The legislation of the Russian Federation does not regulate the time of arrival of the police squad

Dear Maxim, apparently, is somewhat unaware. There are standards for the arrival of a police squad at the scene of an incident. They are established by orders of the Minister of Internal Affairs of Russia.

So, in particular, paragraph 21 of the order of the Ministry of Internal Affairs No. 81 dated January 29, 2008 states that “the length of the patrol route and its boundaries for performing the tasks assigned to the main forces ensuring law and order in public places (PPSM), must, taking into account the conditions specific locality and operational situation, ensure the fastest possible arrival of the squad at the scene of a crime or other offense at any point in the area of responsibility (usually no more than 5-7 minutes) and cannot exceed 6 km for patrols by car, 4 km for
patrols , 1.5 km for foot patrols.”

There are other orders establishing standards for arrival at the scene of an incident for other services of the Ministry of Internal Affairs - No. 627 of 07/02/08, No. 646 of 12/20/08, etc.

Within how long after a call are police officers on duty required to arrive at the scene of an incident?

Within how long after a call to the police station are the on-duty police officers required to appear at the scene of the incident?

After registering statements and reports of crimes, administrative offenses, and incidents in the KUSP, the operational duty officer takes immediate response measures. In accordance with Art. 12 of the Law “On Police”, law enforcement officers are obliged to immediately:

arrive at the scene of a crime, an administrative offense, or the scene of an incident;
stop illegal acts;
eliminate threats to citizen safety and public safety;
document the circumstances of the commission of a crime, administrative offense, circumstances of the incident;
ensure the safety of traces of a crime, administrative offense, incident;
take other measures prescribed by law.
During the duty shift, the operational duty officer reports on the emergency response measures taken and their results to the head of the territorial body of the Ministry of Internal Affairs of Russia. The verification of the registered application (message) is carried out by a police officer on the appropriate instructions of the head of the territorial body of the Ministry of Internal Affairs of Russia (his deputy, the head of the preliminary investigation body). The transfer of the application (message) to the executor for permission is carried out by the operational duty officer immediately against signature in the KUSP with recording of the time, date of transfer and surname of the executor (clauses 39-42 of the Order of the Ministry of Internal Affairs of Russia dated August 29, 2014 N 736).

Standards for arrival when calling emergency services. Infographics

Every year on the second Saturday of September, World First Aid Day is celebrated.
The initiators of its holding in 2000 were national member organizations of the International Red Cross and Red Crescent Movement. In the work of emergency services, one of the most important factors is the speed of arrival at the scene.
The so-called “golden hour rule” applies all over the world, which means that doctors, police, rescuers, gas workers, etc. must arrive when called in less than 60 minutes. The standards for the arrival of emergency services are enshrined in law and are mandatory. See the AiF.ru infographic to see how long after the call emergency services should arrive.

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The Ministry of Internal Affairs told how long it would take for law enforcement officers to arrive at the crime scene

September 15, 2017 at 18:02
TUT.BY

After reporting a crime to the operational duty service, law enforcement officers must arrive at the crime scene no later than ten minutes; if it is an administrative offense , then no later than 25 minutes after the call. Police Colonel Alexey Golovach, head of the Department of Traffic Safety of the Ministry of Internal Affairs of the Ministry of Internal Affairs, spoke about changes in the organization of work to respond to statements and reports of crimes and administrative offenses received by internal affairs bodies.

Photo: Ivan Yarivanovich, TUT.BY

In populated areas where there are internal affairs bodies, a squad or investigative team, as the first squad, are required to arrive at the crime scene no later than ten minutes after reporting the incident to the operational duty service. The time of arrival of law enforcement officers no longer depends on how long ago the crime was committed (more or less an hour ago) and what information is available about the person involved.

places of administrative offenses has increased by ten minutes . The squad will arrive for such calls no later than 25 minutes, as well as for information about other incidents that require the intervention of internal affairs officers.

Within 40 minutes, a traffic police squad must arrive at the scene of an accident , provided there are no casualties.

“Previously, such facts were not allocated to a separate category, therefore, due to the heavy workload of the traffic police, after 15 minutes, employees of units far from the official specifics of the State Traffic Inspectorate could arrive as the first squad for the investigation. This approach was not effective enough, and it was decided to change it,” said the colonel.

In addition, the time it takes for investigative teams to arrive at crime scenes in rural areas and populated areas where internal affairs bodies are not stationed has been reduced.

“Previously, law enforcement officers had the right to arrive no later than two hours later, if more than an hour had passed from the moment the crime was committed until the operational duty service received information about it, or if nothing was known about the suspect. Now the time of arrival depends solely on the distance that the police have to cover. If the destination is located within 30 km, then law enforcement officers have a maximum of one hour. If a crime is committed at a distance of more than 30 km from the internal affairs agency, the arrival time will not exceed one and a half hours,” the Ministry of Internal Affairs reported.

In case of administrative offenses, after contacting the operational duty service, law enforcement officers will arrive no later than an hour and a half later to respond to calls within 30 km and within two hours will reach places located further than this distance.

The changes also affected a number of other issues.

Now, if there is no information about the location of the incident or it is impossible to determine it, the squad will be sent to the location of the citizen who applied.
Another innovation concerns reports of crimes and offenses committed on the border of territories served by different internal affairs bodies. If it is impossible to accurately determine in whose area of responsibility the area is located, the squad or investigative team is sent by the police department that initially received information about the incident.
It is prohibited to send one police officer to the place of residence of citizens who own firearms, as well as in the presence of preliminary information that the officers may be subject to disobedience or resistance.

How to call the police correctly, and what to do if they don’t arrive for a long time

Imagine the situation. Evening. You are at home. You look out the window and see strange people tinkering with the lock of your neighbor’s car. Your actions? Call "02"? To the duty station of the district police department? What if the police don't come? We asked the acting director to answer these questions. Head of the Operations Department of the Internal Affairs Directorate for the North-Eastern Administrative District Alexander Shchepotin.

It’s faster and easier to call “02”. Your call will be received by an employee of the operational room at the Moscow Main Internal Affairs Directorate on Petrovka, 38. During the conversation, he will fill out a special form on his computer. Your message will be assigned a number, and it will be sent electronically via intercom to the operational duty officer at the district department. He will radio the nearest squad and direct it to you. All conversations through “02” are recorded, and all messages are recorded in the database. This way you can be sure that your call will not be ignored.

Why leave contacts?

Contact details must be provided so that the police can contact you if additional information is required. So you can then find out at the Department of Internal Affairs what exactly was done in response to your request. If for some reason you do not want to give your name, know that the operator taking the call still sees your phone number. Through it, if necessary, you can establish the identity of the caller. Therefore, the police are obliged to respond to all reports. If you doubt whether thieves are breaking into the apartment, or a distant relative of a neighbor cannot open the lock, feel free to call “02”. Even if it turns out that there was no crime, it will not be considered a false call.

When should they arrive

According to the regulations, you must have the outfit no later than 15 minutes after the call. In practice, things are a little different. When called, a GNR (immediate response team) vehicle comes to you. There are only 25 such cars in the entire district. If possible, they are assisted by private security officers. During the day, some messages are forwarded to the local police officer. On average, the duty station of each district receives up to 100 messages per day. This includes false calls, reports of alarms going off, complaints about homeless people at the entrance, about repair work, about parties with neighbors, and drunken groups on the playground. Only a small part of all calls are real crimes: thefts, robberies, fraud - the State Police responds to such calls first. But the police are obliged to check all reports. Therefore, sometimes delays occur. Being a few minutes late is acceptable. If no one arrives after half an hour, this is already a violation. And if the car is gone for an hour or more, you need to sound the alarm.

The police didn't have time, who's to blame?

If the criminals managed to steal everything and escape, and you believe that this happened because of the slowness of the police, you have the right to file a complaint. This can be done in writing (in free form) at the district police department or at the police department. Or you can just call the helpline. Your message will be subject to verification. If police officers are found guilty, they face disciplinary action up to and including dismissal. However, you can only count on compensation for material damage if the case is solved. Then, according to a court decision, the criminal himself will pay you compensation.

If the police are late, do not hesitate to call “02” again. You should be connected to the operational duty officer in the area, who is obliged to answer what was done. If he doesn’t do this, call the police department on duty and complain to the helpline. If at the same time you witness a crime, for example, you see furniture being taken out of a neighbor’s apartment, do not remain idle. Try to scare off the criminals, shout through the closed door that the police have been called.

Don't let the situation take its course. Try to wait for the police to arrive, even if what is happening does not concern you. In most cases, it will be necessary to write a written statement to the Department of Internal Affairs or to the district police officer, writes Zvezdny Boulevard.

Phone number of the ATC duty station in the North-Eastern Administrative District: (499) 183-0101, (499) 183-0110

ATC helpline for North-Eastern Administrative District: (495) 616-0601